Refund Policy

Flour & Hearth Co. – Refund & Cancellation Policy

Thank you for supporting our business! Each order is made fresh and customized, so please review the following policy before placing your order.

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Order Confirmation & Payment
A deposit or full payment is required to secure your order. Orders are not confirmed until payment is received.

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Cancellations

• Orders canceled 3 or more days in advance may receive a partial refund (excluding deposit).

• Orders canceled within 72 hours of pickup are non-refundable

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Custom Orders
Due to the time and detail involved, all custom orders are final sale and non-refundable once work has begun.

Refunds

Refunds will not be issued for:

• Change of mind

• Minor design variations

• Failure to pick up your order at the scheduled time

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If there is an issue with your order, please contact me within 24 hours of pickup with a photo and description so I can make it right.

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Pick-Up Policy
Customers are responsible for picking up orders at the agreed-upon time. Flour and Hearth Co is not responsible for damage that occurs after pickup.

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Product Care
Once your order has been picked up, proper storage and handling is the responsibility of the customer. I am not liable for damage caused by improper handling, transportation, or storage.

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By placing an order, you agree to these terms.